z77 Privacy Policy – How We Protect Your Data

1. Introduction

This Privacy Policy explains how z77 ("we", "us", "our") collects, uses, stores and protects the personal information of users ("you", "your") who access the z77 platform at z77.cx, including the website and mobile application. It also explains the rights you have in relation to your personal data and how to exercise them.

By registering an account on z77 or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data as described here, please do not use the Platform.

We take privacy seriously. This is not a document written purely for legal compliance purposes — it reflects how we actually operate. If something is unclear, please contact our support team and we will give you a straight answer.

2. What Personal Data We Collect

We collect personal data in several ways — directly from you when you register or use the Platform, automatically when you interact with the site or app, and occasionally from third-party verification providers. The categories of data we collect are outlined below.

3. How We Use Your Personal Data

z77 uses the personal data we collect for the following specific purposes. We rely on a legitimate legal basis for each use:

• Account management: To create, maintain and manage your z77 account, including enabling login, managing balances and processing your preferences.
• Transaction processing: To process deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Identity verification: To confirm that you are who you say you are, that you meet the age requirement of 18+, and that your payment methods are registered in your own name.
• Fraud prevention and security: To detect and investigate suspicious activity, prevent unauthorised access to accounts, and protect the integrity of the Platform.
• Customer support: To respond to your queries, resolve disputes, process complaints and communicate account-related information to you.
• Responsible gaming: To monitor usage patterns that may indicate problem gaming behaviour, and to apply any self-exclusion or deposit limits you have requested.
• Platform improvement: To analyse aggregated usage patterns in order to improve the design, features and performance of the Platform.
• Legal compliance: To fulfil any obligations required of us under applicable law, including record-keeping and responding to lawful requests from authorities.
• Service communications: To send you transactional notifications such as deposit confirmations, withdrawal updates and account security alerts. These are not marketing emails and cannot be opted out of while your account is active.

4. Sharing Your Personal Data

z77 does not sell your personal data to any third party. We share data only where it is necessary to operate the Platform or comply with legal obligations. The categories of recipients are as follows:

• Payment processors: JazzCash, Easypaisa, Raast, banking partners and card networks receive the minimum data required to process your transactions securely.
• Identity verification providers: Third-party KYC services may receive a copy of your identification documents to confirm your identity and age. These providers operate under strict data processing agreements.
• Fraud detection services: Risk management tools may process your IP address, device fingerprint and transaction patterns to identify and prevent fraudulent activity.
• IT and hosting providers: Our infrastructure and cloud hosting partners store and process Platform data on our behalf. All such providers are contractually bound to keep your data secure and confidential.
• Legal and regulatory authorities: We will disclose data to law enforcement, financial intelligence units or other authorities where we are legally required to do so or where we have a good-faith belief that disclosure is necessary to prevent harm or illegal activity.

We do not share your personal data with sports leagues, game providers, advertisers or any unrelated third parties. Any third party we work with is required to handle your data in accordance with applicable privacy standards.

5. Payments & Financial Data

All financial transactions on z77 are conducted in PKR (Pakistani Rupees). When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast or bank transfer, the transaction is processed directly through that payment provider's infrastructure.

z77 does not store your full JazzCash or Easypaisa credentials, mobile wallet PINs or full bank account numbers on its servers. We retain only a reference identifier sufficient to match the transaction to your account and process future withdrawals to the same verified method.

• All payment data in transit between your device and our platform is encrypted via TLS/SSL.
• Withdrawal requests are only processed to a payment method registered in your own name, consistent with the name on your z77 account.
• For larger withdrawals, z77 may request additional verification to confirm the legitimacy of the transaction before processing.

6. Cookies & Tracking Technologies

z77 uses cookies and similar technologies to make the Platform work properly, remember your preferences and understand how users interact with our site and app. Here is a breakdown of what we use:

• Essential cookies: These are required for the Platform to function — things like keeping you logged in, maintaining your session and remembering your language preference. You cannot opt out of these without affecting Platform functionality.
• Analytics cookies: We use aggregated, anonymised analytics to understand which pages are most visited, how users navigate the Platform and where technical issues occur. This data does not identify you personally.
• Security cookies: Used to detect suspicious login attempts, flag unusual session activity and protect your account from unauthorised access.
• Preference cookies: These remember choices you have made — such as display settings or game filters — so you do not have to reset them every visit.

You can manage cookie preferences through your browser settings. Blocking essential cookies may prevent certain Platform features from working correctly. We do not use third-party advertising cookies or cross-site tracking cookies.

7. Data Security

z77 takes the security of your personal data seriously and maintains technical and organisational measures appropriate to the risk involved. These include:

• TLS/SSL encryption for all data in transit between your device and our servers.
• Encrypted storage of sensitive data fields including passwords, which are hashed and never stored in plain text.
• Access controls limiting which staff members can view personal account data, based on job role and need.
• Regular security reviews of Platform infrastructure, login systems and payment integrations.
• Automated monitoring for unusual login patterns, multiple failed authentication attempts and suspicious account activity.

Despite our best efforts, no online platform can guarantee absolute security. If you believe your account has been compromised, please contact support immediately and change your password without delay. You are also responsible for keeping your own credentials secure — do not share your z77 password with anyone.

8. Data Retention

z77 retains your personal data for as long as your account is active and for a reasonable period afterwards, to handle any outstanding transactions, disputes or legal obligations. Specific retention periods by data type are as follows:

• Account and identity data: Retained for the duration of your account and for up to five years after closure, to comply with anti-money laundering and record-keeping requirements.
• Transaction records: Financial transaction data is retained for a minimum of five years following the date of the transaction.
• Support communications: Chat transcripts and email correspondence are retained for up to two years after the resolution of the related issue.
• Technical and usage data: Log data and session records are retained for up to twelve months, after which they are aggregated or deleted.
• Verification documents: Copies of CNIC and other identity documents are retained for the minimum period required and then securely deleted.

When personal data is no longer needed, it is either permanently deleted or anonymised so that it can no longer be linked to an individual. You may request early deletion of your data subject to legal retention obligations — see Your Rights below.

9. Your Rights Over Your Personal Data

As a z77 user, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your account details and a description of your request.

10. Minors

z77 is strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe your child has registered on the Platform, please contact support immediately. We will verify the situation and close the account promptly, returning any deposited funds to the originating payment method.

We use age verification steps during registration and may request documentary evidence of age at any point. Accounts where the holder is found to be underage will be closed without notice and any activity on those accounts will be voided.

11. Changes to This Privacy Policy

z77 may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer or applicable legal requirements. When we make significant changes, we will notify registered users by email or through an in-platform notice before the changes take effect.

The updated policy will always be available on this page, with the "Last Updated" date revised accordingly. We encourage you to check this page periodically. Your continued use of the Platform after an update has been communicated constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way z77 handles your personal data, please get in touch with our support team. We are available around the clock.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available inside your account dashboard after login.
• FAQ: Visit our FAQ page for answers to common questions.

For responsible gaming concerns — including self-exclusion, deposit limits or taking a break — please visit our Responsible Gaming page. For a full overview of your rights and obligations as a z77 user, see our Terms and Conditions.